Refund policy

Last updated: August 26, 2026

At 4KEEPS, all purchases are made with the intention of creating and keeping moments worth remembering. We want you to love your camera, and we stand behind the quality of our products.

All Sales Are Final

All 4KEEPS purchases are final. We do not accept returns or provide refunds for reasons including, but not limited to:

  • Change of mind

  • Incorrect color selection

  • Incorrect product selection

  • Personal preference

  • Failure to read the product description before purchasing

  • No longer wanting the product

  • Minor cosmetic variations that do not affect the camera's functionality

Please carefully review your order before completing your purchase.

Defective or Damaged Products

If your 4KEEPS camera arrives damaged or has a manufacturing defect, please contact us within 14 days of delivery.

To request a replacement, please provide:

  • Your order number

  • A description of the issue

  • Clear photos and/or video showing the defect or damage

  • Any other information we reasonably request to help identify the issue

If the product is determined to be defective or damaged upon arrival, we will provide a replacement camera at no additional cost.

If the exact product or color is no longer available, we may offer a comparable replacement or another appropriate resolution.

Conditions for Replacement

A replacement may not be provided for damage caused by:

  • Accidental damage after delivery

  • Water or liquid damage

  • Improper use or handling

  • Unauthorized modifications or repairs

Refunds

4KEEPS does not provide refunds for ordinary returns or change-of-mind purchases.

If we are unable to provide a replacement for a confirmed defective or damaged product, we may, at our discretion, provide an alternative resolution, which may include a refund.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Exchanges

We only offer exchanges when a product is confirmed to be defective or damaged upon arrival.

We do not offer exchanges simply because you prefer a different color, model, or product.

Order Issues

If you receive the wrong product or your order is missing an item, please contact us within 14 days of delivery so we can investigate and resolve the issue.

Contact Us

For questions regarding a defective, damaged, incorrect, or missing item, please contact us. 

Please include your order number in your message so we can assist you as quickly as possible.

Legal Rights

This policy does not limit or exclude any rights or remedies that you may have under applicable federal, state, or local law. Where applicable law provides you with rights that differ from this policy, those legal rights will apply.